Help centre
Help
Answers to the questions we hear most. Still stuck? Talk to us below.
How do I buy WiFi?
Connect to the "Shopika WiFi" network. A page opens (or open any web page). Choose a package, enter your M-Pesa number and enter your PIN when the prompt comes.
I paid but I am not connected.
Wait one minute, then open any web page. If you see the packages page, tap Reconnect. If it still does not work, sign in to My account and tap "Connect this device", or contact us with your M-Pesa message.
I did not get the M-Pesa prompt.
Make sure your phone is on and unlocked, then tap Try again. We never send a second prompt while the first one is still waiting.
When does my package end?
Time is counted from when your package is activated. Your receipt and SMS show the exact end time.
Can I use my package on another phone?
Yes, up to the number of devices in your package. Sign in to My account on the other phone while connected to the hotspot and tap "Connect this device". You can remove a device in My account.
What is fair use?
Some packages slow down after a set amount of data so everyone gets a good connection. This is shown on the package before you pay.
How do I use a voucher?
On the packages page tap "Have a voucher?", enter the code and your phone number.
Can I get a refund?
If you paid and did not get WiFi, contact us with your M-Pesa message. We check every case.